Returns and Exchanges

RETURNS

We offer easy returns and exchanges for Australian in-store and online orders within 7 days of delivery.

Returned items must be unworn, unused and in perfect condition with all original tags and packaging intact. 

Full price items can be returned for a refund, credit note or free size exchange. Sale items may be returned for a credit note or free size exchange only. $8.50 will be deducted from the refund amount to cover the return shipping label. Return shipping labels for exchanges and credit notes are free of charge.

 

REFUNDS

If your order qualifies for a refund you will be credited back on the original payment method less $8.50 for the return shipping label you will be provided. Please allow 5 business days once the refund has been issued for this amount to appear in the relevant account. If you made your purchase using an online gift or credit voucher you will be issued a new credit voucher to spend online.

 

EXCHANGES

We offer free and easy size exchanges if you find your Sada Store item is not right. Please email us at adelaide@sadastore.com.au to start the exchange process.

 

FINAL SALE

Final sale refers to items that are marked to clear. Final sales are 60% or more discounted. Final sale items are not eligible for refund, credit note or exchange, unless in the event of the item being faulty. We recommend choosing carefully to avoid disappointment and reaching out to our online team for assistance prior to purchasing for size and style advice.

 

CREDIT VOUCHERS

Credit vouchers will be issued at the full amount of the purchase price less shipping for the return of product that has been permanently marked down. All credit vouchers will be emailed to the recipient and are valid for 3 years. Credit notes are valid online at www.sadastore.com.au and can be redeemed in store.

 

 

FAULTY ITEMS

All garments and items sent for online orders are quality checked before dispatch. In the unlikely occurrence that you receive an item that is less than perfect please contact our online team at adelaide@sadastore.com.au with images and a description of the fault.

 

INCORRECT ITEMS

If you have received your online order and the contents don’t match what you ordered please contact our online customer care team immediately at adelaide@sadastore.com.au.

 

BUY-NOW-PAY-LATER PURCHASES

If you have purchased using Afterpay or Laybuy and your return qualifies for a refund you will be credited back through your chosen platform. If your return requires a credit voucher you will continue to make payments until the item is paid for and we will issue you a credit voucher as usual when we receive the return.